top of page



Parts Warranty Period: 24 Months

Labour Warranty Period: 36 Months

Collection Cost Covered: 12 Months

Technical Support Period: 36 Months

Collect & Return Cover for Hardware: UK Mainland Only:

Computer Base Unit Only:


Return to Base (RTB) cover



If a hardware fault is diagnosed, in the Computer Base Unit, which is the responsibility of the Seller: The Seller will remedy the goods, by the replacement of parts. The Seller will pay for Courier collection, during the first 12 Months of warranty only after the original delivery date, within mainland United Kingdom only, from the Buyers original delivery address premises, on a working day, which has been mutually agreed between the Buyer and the Seller. Day 1 will be the day of delivery. The Buyer will pay for all carriage costs after the first 12 months of warranty, for delivery to and collection from the Sellers designated service premises. The Buyer will pay for all carriage costs outside mainland United Kingdom, at all times.


NOTE: The buyer will at all times be responsible for the cost of any carriage and remedy of hardware or software failure caused by the Buyer, User or any third party.



The Buyer is specifically advised to back up and verify all data on a regular basis and in any event before a remedy under the guarantee. The warranty is limited to the remedy of diagnosed hardware faults, by the Seller. The Seller will accept no liability whatsoever for the Backing up and preservation of the buyers data


The Warranty EXCLUDES:

Training in the use of the goods. Misuse, neglect or damage by the buyer or his agent. Modified or incorrectly installed goods by the buyer or his agent. Goods which have been maintained other than in accordance with the maintenance specified in the engineering specification or manuals supplied by the



Consumables. (Other than faulty on initial delivery) i.e. Ink cartridges, batteries. Assistance and training in the use of Software programmes. Remedy of amendments made by the user of Computer systems operational settings. Backing up of data, files and programmes. Remedy of incorrect installation of Software by the Buyer or his agent. Remedy of the introduction of Virus by the Buyer or his agent. Compatibility with third parties products Hardware or Software, which were not supplied by the Seller. Failure or disruption of electrical supplies Telephone supply and cabling. (NB. It is recommended that Fax modems be disconnected from the telephone supply during Electrical storms).



Parts replaced under the terms of the warranty become the property of The Computer Bay Ltd.

bottom of page